Return & Refund Policy

At Shoe Specialty Store, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms of this Return & Refund Policy.

This policy applies to purchases made through https://shoespecialtystore.com.

1. Return Period

Customers may request a return within 30 calendar days after the date the order is delivered.

To begin a return, please contact us at hello@shoespecialtystore.com before sending any product back.

The return period begins when the product is delivered to the shipping address provided with the order.

Returns requested after the applicable return period may not be accepted, except where a longer period is required by applicable consumer protection law.

2. Return Eligibility

To be eligible for a standard return, an item should generally meet all of the following requirements:

• The item must be unused and in its original condition.

• Shoes should only be tried on indoors on a clean, dry surface.

• Clothing and other wearable products should only be tried on without being worn for extended use.

• The product must not have been washed, dry-cleaned, altered, repaired, dyed, or otherwise modified.

• The product must not have stains, makeup marks, perfume or deodorant odors, pet hair, smoke odors, excessive wear, or other signs of use.

• Original tags, labels, accessories, packaging, and other included components should remain intact when reasonably applicable.

• The item must be returned in a condition that allows it to be reasonably resold.

We reserve the right to refuse a return when an item does not meet the applicable eligibility requirements, subject to mandatory consumer rights under applicable law.

3. Shoes and Footwear

For footwear, customers should take reasonable care when determining whether the product is suitable.

Shoes should be tried on indoors and should not be worn outdoors if the customer intends to request a standard return.

Products showing outdoor wear, dirt, scratches, sole damage, stains, scuffing, or other signs of use may not qualify for a standard change-of-mind return, except where applicable law provides otherwise.

Original shoe boxes and packaging should also be retained and returned where reasonably applicable.

4. Clothing and Other Products

Clothing and other products should be returned in their original and resalable condition.

Products that have been washed, altered, repaired, damaged, stained, heavily worn, or otherwise changed after delivery may not qualify for a standard return.

Customers should inspect products carefully upon receipt and contact us promptly if there is a problem.

5. Non-Returnable Products

Certain products may be excluded from standard returns where permitted by applicable law, including:

• Personalized or customized products;

• Products specifically identified as final sale;

• Products that have been materially used or damaged by the customer;

• Products that have been altered or modified;

• Products that cannot reasonably be resold because of their condition; and

• Products excluded from return by applicable law or product-specific terms.

Mandatory statutory consumer rights are not affected by these exclusions.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at hello@shoespecialtystore.com as soon as reasonably possible.

Please include:

• Your order number;

• A description of the problem;

• Clear photographs of the product;

• Photographs of visible damage or defects; and

• Photographs of the packaging when relevant.

We will review the information and determine an appropriate solution in accordance with applicable law and the circumstances of the order.

Where a product is confirmed to be defective, damaged before delivery, or incorrectly supplied, we will provide an appropriate remedy as required by applicable law.

7. Return Authorization

Please contact us before returning any product.

We may provide specific return instructions, including the appropriate return destination and any information required to process the return.

Do not send products to an address obtained from an unrelated website, previous communication, or third party unless that address has been confirmed by Shoe Specialty Store.

8. Return Shipping Costs

We provide free shipping on all orders.

Free outbound shipping does not necessarily mean that return shipping for a change-of-mind return is free.

Unless the return is due to a confirmed defective, damaged, or incorrect product, the customer may generally be responsible for the cost of returning the product.

Where applicable law requires the seller to cover return shipping costs, those legal requirements will apply.

9. Return Inspection

Once a returned product is received, it may be inspected to confirm that it meets the applicable return requirements.

The inspection may consider:

• Product condition;

• Signs of wear or use;

• Cleanliness;

• Original tags and packaging;

• Product completeness;

• Damage caused after delivery; and

• Whether the returned item corresponds to the original order.

If the returned product does not satisfy the return requirements, the return or refund may be declined to the extent permitted by law.

10. Refunds

After an eligible return has been received and approved, the applicable refund will be processed to the original payment method unless otherwise required or agreed under applicable law.

The time required for the refund to appear in the customer's account depends on the payment provider, bank, card issuer, or other financial institution.

A refund may not appear immediately after it has been issued.

If you believe a refund has been issued but has not appeared after a reasonable processing period, please contact us at hello@shoespecialtystore.com.

11. Partial Refunds

In certain circumstances, a partial refund may be considered where permitted by applicable law, including when a product has suffered a reduction in value because of handling beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

Any deduction will be handled in accordance with applicable law.

12. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us at hello@shoespecialtystore.com.

Exchanges are subject to product availability and may not always be possible.

Where an exchange cannot be completed, an eligible return and refund may be available in accordance with this policy and applicable law.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@shoespecialtystore.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible. In such circumstances, the customer may need to use the applicable return process after delivery.

Nothing in this section limits cancellation or withdrawal rights that cannot legally be excluded.

14. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package, this may affect the processing of a refund or the recovery of shipping-related costs where permitted by applicable law.

Customers should contact us promptly if they believe a delivery cannot be completed.

15. Sale and Promotional Products

Products purchased during sales, promotions, or special offers remain subject to this policy unless the product listing or applicable law provides otherwise.

Any final-sale or non-returnable designation will be communicated where applicable.

Mandatory consumer rights remain unaffected.

16. Consumer Rights

This Return & Refund Policy is intended to supplement, not replace, rights granted to consumers under applicable law.

Depending on the customer's location, consumers may have statutory rights relating to defective products, cancellation, withdrawal, refunds, replacements, repairs, or other remedies.

Where mandatory consumer protection law provides greater rights than this policy, those rights will prevail.

17. Contact Us

For return, refund, exchange, cancellation, damaged product, defective product, or incorrect order questions, please contact:

Shoe Specialty Store

Email: hello@shoespecialtystore.com

Website: https://shoespecialtystore.com

We will make reasonable efforts to review customer requests and provide appropriate assistance in accordance with this policy and applicable law.