Shipping Policy

Last Updated: September 9, 2026

At ThursdayBootsL, we aim to make your shopping experience simple and convenient. We provide free shipping on all orders placed through https://thursdaybootsl.shop.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Free Shipping

ThursdayBootsL provides free shipping on all orders.

Customers do not need to purchase a separate shipping service or meet a minimum order value to receive standard shipping at no additional shipping charge, subject to any restrictions that may apply to particular destinations or products.

2. Order Processing

After an order is successfully placed and payment has been authorized, we begin preparing the order for fulfillment.

Processing time can vary depending on:

• Product availability

• Order volume

• Product type

• Warehouse or fulfillment operations

• Quality-control procedures

• Weekends and public holidays

• Other operational circumstances

An order may not be processed immediately after being placed.

3. Delivery Times

Delivery times vary depending on the destination, shipping carrier, product availability, customs procedures, holidays, weather, and other circumstances.

Any delivery estimate displayed on our website, at checkout, or in an order-related communication is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Unexpected carrier or customs delays may occasionally occur.

Customers should take these factors into consideration when ordering products for a specific event, trip, wedding, celebration, or other time-sensitive occasion.

4. Order Tracking

When tracking information is available, it may be provided to the customer through an order confirmation, shipping notification, customer account, or other communication.

Tracking information may take some time to become active after a package has been handed to the carrier.

Carrier tracking information may be updated periodically rather than continuously.

5. Shipping Destinations

We may ship orders to destinations supported by our shipping and fulfillment services.

Available destinations may change because of carrier restrictions, legal requirements, customs requirements, operational limitations, or other circumstances.

If a destination cannot be served, we may contact the customer regarding the order.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

This may include:

• Full recipient name

• Street address

• Apartment, unit, suite, or building information when applicable

• City

• State, province, or region

• Postal or ZIP code

• Country

• Valid contact information when required by the carrier

If incorrect or incomplete information causes a delivery problem, additional delivery attempts, return-to-sender, or other complications may occur.

Customers should contact us as soon as possible if they discover an error in their shipping information.

7. Address Changes

If you need to change your shipping address after placing an order, contact us immediately at info@thursdaybootsl.shop.

We will make reasonable efforts to update an address before the order has been processed or shipped.

Once an order has been fulfilled or handed to a carrier, an address change may no longer be possible.

8. Delayed Packages

Delivery delays may occur for reasons outside our reasonable control.

Possible causes include:

• Severe weather

• Natural disasters

• Carrier delays

• Transportation disruptions

• Customs processing

• Public holidays

• Peak shopping periods

• Incorrect address information

• Operational disruptions

• Government restrictions

• Unexpected logistical problems

If your order appears significantly delayed, please contact us at info@thursdaybootsl.shop so that we can review the available order and tracking information.

9. Lost Packages

If tracking information indicates that a package has been lost or has stopped moving for an unusually long period, please contact us.

We may work with the relevant carrier or fulfillment provider to investigate the shipment.

Any resolution will depend on the circumstances of the shipment, carrier information, applicable law, and the outcome of the investigation.

10. Delivered but Not Received

If tracking shows that an order has been delivered but you cannot locate it, please first check:

• Your delivery address

• Mailroom or reception area

• Building management

• Household members

• Neighbors

• Safe delivery locations

• Carrier delivery instructions

You should also review the carrier's tracking information.

If the package still cannot be located, contact us at info@thursdaybootsl.shop and we will make reasonable efforts to assist with the investigation.

11. Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and product when reasonably possible.

Please contact us at info@thursdaybootsl.shop and provide:

• Order number

• Description of the damage

• Photographs of the package

• Photographs of the damaged product

• Other relevant information

We will review the issue and determine an appropriate resolution in accordance with applicable law.

12. Incorrect Products

If you receive a product that does not match your order, contact us at info@thursdaybootsl.shop as soon as reasonably possible.

Please provide your order number and clear photographs of the product received.

We will review the order and work to provide an appropriate solution.

13. Multiple Shipments

Depending on product availability and fulfillment arrangements, products from a single order may sometimes be shipped separately.

If products are sent in multiple shipments, tracking information may be provided separately when available.

You will not be charged an additional standard shipping fee simply because an order is divided into multiple shipments, subject to the terms of your order.

14. Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on the destination and applicable law.

Such charges may be imposed by the destination country's customs authorities or other governmental agencies.

Unless expressly stated otherwise at checkout or required by applicable law, customers may be responsible for charges imposed by their local authorities.

Customers should review the import requirements applicable to their location before placing an international order.

15. Customs Delays

International shipments may be delayed while undergoing customs inspection or clearance.

Customs processing is controlled by the destination country's authorities and may be outside our reasonable control.

We cannot guarantee a specific customs clearance time.

16. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the carrier may return the package to the sender.

Customers should contact us promptly if they anticipate a problem receiving an order.

Any refund or additional costs associated with a refused or unclaimed shipment will be handled in accordance with applicable law and the circumstances of the order.

17. Products for Special Events

Customers purchasing jackets, shoes, or other products for weddings, parties, travel, ceremonies, celebrations, or other time-sensitive occasions should place orders sufficiently in advance.

Estimated delivery dates are not guarantees unless expressly stated otherwise.

We are not responsible for losses caused solely by a customer ordering too close to an event when the available delivery estimate indicated that the order might not arrive by the desired date, except where applicable law provides otherwise.

18. Order Cancellation and Shipping

If you need to cancel an order before shipment, contact us as soon as possible at info@thursdaybootsl.shop.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation is not possible, the customer may use the applicable return process after delivery, subject to our Return & Refund Policy and applicable law.

19. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information

• Monitoring available tracking information

• Responding to carrier delivery requests when necessary

• Complying with applicable import requirements

• Paying applicable customs duties or taxes when required

• Collecting deliveries when required

• Contacting us promptly about significant delivery issues

20. Third-Party Carriers and Fulfillment Providers

We may rely on third-party carriers, logistics companies, fulfillment providers, and other service providers to deliver orders.

Once a package is handed to a carrier, certain aspects of transportation are outside our direct control.

However, we will make reasonable efforts to assist customers with shipping-related problems.

21. Force Majeure

We are not responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, labor disputes, government actions, customs restrictions, public emergencies, widespread technical failures, or other extraordinary events.

22. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, fulfillment processes, carrier services, legal requirements, or business operations.

The latest version will be published on our website.

23. Contact Us

For questions about shipping, delivery, tracking, delayed packages, damaged packages, incorrect products, or other delivery concerns, please contact:

ThursdayBootsL

Email: info@thursdaybootsl.shop

Website: https://thursdaybootsl.shop

We appreciate your business and will make reasonable efforts to provide a convenient and reliable delivery experience.